Deleting your SpotMeUp account

This page explains how to delete your account on spotmeup.pl and in the SpotMeUp mobile app, and what happens to your data. The data controller is SpotMeUp sp. z o.o., ul. Stefana Okrzei 1A lok. X, 03-715 Warsaw, Poland, KRS 0001190579.

How to delete your account

Option 1 – yourself

1. Sign in at spotmeup.pl with the same e-mail address and password you use in the app.
2. Open My account – Security.
3. In the “Delete Account” section, click the button, confirm with your password and submit.

Option 2 – by e-mail

Write to [email protected] from the e-mail address linked to your account, with the subject “Account deletion”. If you write from a different address, we will ask you to confirm that the account is yours.

We complete the request within 30 days. Deleting the account cancels active bookings (as stated in the Terms).

Data we delete

• profile data: name, e-mail address, phone number, addresses;
• sign-in data for the website and the app;
• favourites and wishlist;
• marketing consents – we stop sending offers;
• devices registered for push notifications.

Data we keep longer

• invoices, receipts and other accounting documents for bookings and payments – for 5 years from the end of the year in which they were issued (Polish tax and accounting law);
• data needed to handle complaints or defend against claims – until those claims expire.

After these periods the data is deleted.

Partner (service provider) accounts

If you run a salon or provider profile on SpotMeUp, write to [email protected] – we will settle open bookings and payments before deleting the account.

More: Terms · Privacy policy